Your child & us FAQ

FAQ - General Information

What times are you open?
Information available on the Contact page.

Is there an onsite car park?
In front of the Centre is a 15 minute drop off/pick up zone. In the near vicinity of the Centre, street parking and long term parking are available.

Which age ranges do you cater for?
The Centre caters for children from the age of 12 weeks to 5 years old.

What should I bring to child care?

Babies/Toddlers (0 – 2 years old):

  • 6 disposable nappies for the day
  • 2 changes of clothes (clearly labelled)
  • 1 piece of fruit to share
  • spare underwear for toilet training
  • bottles made up with formula (please label all bottles and dummies clearly)
  • a special comforter or toy which may help to reduce stress
  • sunscreen – please apply before arrival and staff will reapply.

Toddlers (2 – 3 years old):

  • disposable nappies for the day if required
  • 2 changes of clothes (clearly labelled)
  • 1 piece of fruit to share
  • spare underwear for toilet training
  • bottles made up with formula (please label all bottles and dummies clearly)
  • a special comforter or toy which may help to reduce stress
  • two cot sized sheets for rest time (one flat, one fitted).

Preschool (3 – 5 years old):

  • bring a named hat for outdoor play – legionnaires
  • 2 changes of clothes (clearly labelled) including spare underwear for toileting
  • 1 piece of fruit to share
  • sunscreen – please apply before arrival and staff will reapply.

Parents are asked to remember to dress children in comfortable, Sunsmart clothing which is appropriate for play, including messy play. This means tummies should be covered. Please don’t send the children to child care wearing thongs as this can be very unsafe.

Is our Centre accredited?
The Centre provides Long Day Care services and is licensed and accredited by the Australian Children’s Education and Care Authority (ACECQA).

What types of qualifications do the staff at the Centre have?
The staff team consists of people with varying levels of qualifications. Team Leaders have a minimum of Diploma in Early Childhood or equivalent, qualified educators have a minimum of Diploma or equivalent and unqualified educators have a minimum of Certificate III in Early Childhood or equivalent.

All staff must undergo additional training such as First Aid, Manual Handling and Mandated Reporting and possess current national police clearances which are consistent with requirements set out by the Department for Families and Communities.

What are your staff : child ratios?
Babies - 1 staff to 4 children.
Toddlers - 1 staff to 8 children.
Kindy - 1 staff to 10 children

Bookings and Payments

How do the sessions work?
One full day is divided into two sessions; the morning session from 7:00 am to 12:30 pm and the afternoon session from 12:30 pm to 6:00 pm. Families can opt to book in for either or both of these sessions and the fees will vary accordingly.

What are your fees?
Fees can vary depending on the type of care required. Please contact the Centre to find out more.

What subsidies are available to me?
Child Care Benefit (CCB), offered by the Australian Government, is one of the types of subsidies available to eligible families. This can include up to 50 hours of CCB per week. For more information on CCB click here.

A Child Care Rebate is also available to eligible families. This assists with your out of pocket expenses. For more information on the Child Care Rebate click here.

Parents/guardians looking to enter or re-enter the workforce may be eligible for JET subsidies. You can find out more about this here.

Families are asked to register for subsidies and connect to the Centre prior to starting care. This enables Reception staff to reflect the correct fees on your bill from the commencement of care, avoiding any confusion that backdating of subsidies may cause.

What methods of payment are available?
Payments can be made at the Centre or over the phone via eftpos. Cash payments can be received at Client Services at the main college.

Other Information

How does the Centre communicate with enrolled families?
The Centre has a monthly Newsletter which is printed and attached to accounts and also placed in the foyer for parents.

Each section provides parents with information about group focuses and programs regularly. Current events are displayed in the foyer at the Centre.

Can I be involved in making decisions at the Centre?
Family involvement in decision making at Port Adelaide is strongly encouraged. The Advisory Committee, consisting of a number of parent representatives, is responsible for much of the decision making and endorsing of ideas or suggestions.

Input is also sought to facilitate continuous improvement at the Centre. For example, parents/guardians have been actively involved in Centre policy review processes and strategic planning.

Families are always welcome to make suggestions. Alternatively, if any concerns arise, there is a formal process which parents/guardians are encouraged to undertake.

Can I breastfeed my child at the Centre?
The Centre welcomes and encourages mothers wanting to breast feed their child at all times.